What is an employee assistance program (EAP) and is it a good investment?

來源：Human Resources Director ／Jodi Walters

Covid疫情對工作造成了巨大變化，使得員工感到不安，也讓人力資源專業人員將焦點直接放在員工的心理健康上。而到底員工協助方案（EAP）是什麼？它是否值得一試？由人力資源總監Coann Labitoria撰寫的一篇文章致力於找出答案。

Covid has caused drastic changes to work routines, rattled workforces, and left HR professionals squarely focused on the mental health of employees. What is an employee assistance program (EAP) and is it worth it? An article written by HRDs Coann Labitoria endeavours to find out.

員工協助方案是什麼?

員工協助方案是一項服務，提供給可能因情感或心理困擾而影響其職場表現的員工。通常由中立的第三方提供服務，但也可以採用內置式EAP管理。

A service offered to employees who may have emotional or mental struggles that are affecting their performance in the workplace. It is usually offered by a neutral third-party but can also be managed in-house.

EAP在職場中代表的重要角色

當員工受到關心時，他們的健康、生產力、士氣和動力都會提高和穩定，進而增加產能，公司的總體經濟狀況、盈利狀況或總收入有所提升。

When employees are looked after, their health, productivity, morale and motivation improve and stabilise resulting in increased output and a better bottom line for the company.

EAP 所帶來的效益

有些雇主認為員工協助方案（EAP）是浪費時間和金錢，但有大量研究反駁這種負面說法。實施了EAP的企業平均減少了69.2%的缺勤率。同時，員工在工作場所經歷的壓力顯著減少，員工參與度明顯提高。

Some employers believe that EAPs are a waste of time and money but there is a great deal of research disproving negative claims. Businesses who had an EAP saw an average 69.2% reduction in absenteeism. They also experienced significant reduction in workplace distress and marked increases in employee engagement.

鼓勵員工使用EAP服務

如果員工不接受這個概念，即使是最好的員工協助方案（EAP）也會失敗。以下是一些建議，可以鼓勵持懷疑態度的員工來使用。

Even the best EAP will fail if employees don’t buy into the concept. Here are a few helpful tips to encourage sceptical employees.

強調保密的重要性

討論有關保密違規的法律規定，確保諮詢顧問向員工保證所有信息都是絕對保密的。

Discuss the laws around confidentiality breaches and ensure the councillors themselves are reassuring employees that all information is strictly confidential.

持續宣傳與推廣方案

積極宣傳與推廣，使員工知道它的存在。這也將鼓勵員工之間的討論與分享。

Be proactive promoting the program to remind employees that it’s there. This will encourage discussion amongst employees.

正視心理健康方面的汙名化

讓員工了解心理健康的重要性和健康益處。在鼓勵員工尋求幫助的同時，找到適當的平衡，不要越過任何界限。

Address misinformation around the stigma of mental health. Employees must understand the importance and health benefits of having talks regarding mental health. Find the right balance in encouraging employees to reach out for help while not overstepping any boundaries.

本文獲得美國EAPA的授權同意翻譯。

EAPA美國員工協助專業人員協會

 立即聯繫我們，了解更多關於OASIS EAP的信息，並為您的組織帶來積極的改變！